Isn't it a pain when you

just can't answer your phone?

You know people are calling you because they want your product or service, but you're in a meeting, away from your office or you've just had enough and need a break.

How many hot leads have turned cold because they couldn't get in touch with you?

How long do people have to wait after they have left a message on your machine for you to get back to them?

How many calls have you answered and wish you hadn't because it was a waste of your time?

When you need support, we're here for you. We'll answer your calls in a professional manner and get the hot lead forwarded to you right away!

Why we are the best in the industry:

• We create a script personally designed for your business. It can be as simple as "Thank you for calling ABC Constructions. Bill is onsite at the moment may I take you're message please?" or if you like, it can be changed to suit your industry.

• Our phone operators have fresh and bubbly personalities so your customers will always hear a professional and enthusiastic receptionist.

• We can ask quality questions so that you get the maximum information from the customer before you call them back.

• We have 4 operators to answer on your behalf so it's highly unlikely that you'll miss a call.

• Our head operators are accessible throughout the day so you can call them directly to ask any questions about the calls.

We believe that we are the best in the industry and that you'll be so impressed by our swift and professional phone answering service that we are offering you a FREE 7 Day Trial!

One step further than your

usual phone answering service!

Statistics show that people are more likely to leave a message when speaking to a real person rather than a message bank.

Majority of other answering services only allow the receptionist to ask one or two questions. We are very flexible. This information can be sent to you in any format you like. Once we receive the phone call we can:

• Take a message and email or SMS it
• Forward a call to any one of your staff
• Provide your callers with basic information such as mailing addresses, contact numbers or bank account details for your business.
• Ask as many key questions as you like from your callers such as:
• where they heard about you
• which one of your packages they are interested in
• where they live

Ask about our FREE 7 DAY TRIAL
Valid only until 16th of September 2008

If you would prefer the complete customer manangement support where a consultant is trained on your products and services and will not only close sales, but also handle the administration side of your business, for only part time costs! Check out our Customer Management Service

Interested in leaning the secrets to improve your business? It is worth your while to keep in touch and subscribe to the BSN newsletter. We will keep you updated on key concepts to excel your profits now! Upon subscription you will receive a free eBook on the secrets to improve your business management right now. If you do not receive your ebook please contact us and we will email out a pdf version to you.

We respect your privacy: We do not sell or rent our electronic mailing list to anyone at anytime for any reason. We hate spam as much as you do. You may remove yourself from the list anytime you choose with the unsubscribe link at the bottom of every eNewsletter/ eBook.

To find out more, please call us on 1300 300 977. Alternatively, complete the form on the Contact Us page and one of our consultants will call you on the next business day.  

If the telephone is your business' primary point of contact with customers then you must read on. Phone answering skills are critical for your business. The way you answer your company's phone will form your customer's first impression of your business. The 12 phone answering tips will ensure that callers know they're dealing with the right business:

1) EVERYONE SHOULD KNOW THIS ONE: Create a phone script. Why? I could go on about this for some time but I'll spare you and move on to the next tips.

2) Try to answer all incoming phone calls before the third ring. Before you pick up the phone SMILE. This gets you in the right mind frame to be dealing with customers. It's warm and inviting. You'll be surprized at how much your tone says about your businesses.

3) When answering the phone, greet callers courteously and identify yourself and your business. For instance, "Good afternoon. [Business Name]. This is Tessa. How may I help you?" Enunciate clearly, keep your voice volume moderate, and speak slowly and clearly when answering the phone, so your caller can understand you easily. If callers ask 'is this [Business Name]? then you are not clear. Practice until it comes out perfectly every time.

4) Control your language when answering the phone. Don't use slang or jargon. Instead of saying, "Yeah", "OK" or "No worries", for instance, say "Yes", "Certainly" or "You're welcome". Also, do not use "uh huh", "um", or phrases such as "like" or "yeah", train yourself carefully not to use these when you speak on the phone.

5) Take telephone messages completely and accurately. If there's something you don't understand or can't spell, such as a person's surname, ask the caller to repeat it or spell it for you. Don't forget to get that message to the intended recipient asap.

6) Respond to all your calls / messages within one business day. As a customer there is nothing worse than wanting to buy from a business that doesn't follow up with answers asap.

7) If you need to put the caller on hold then make sure you ask them if it is okay first. Provide time estimates if you can so they can make a decision on whether they will hold or leave a message. If you can, try to get back to them every 30 seconds with alternatives like, "Tess' line is still busy. Would you still like to hold or would you like to leave a message. I'll make sure she gets it as soon as she finished the call."

8) Don't use a speaker phone. It's usually unclear and allows YOU to get distracted with other things. The only time you should use a speaker phone is if you are in a conference call.

9) If you use an answering machine to answer calls when you can't, make sure that you have a professional message recorded, Check Tip # 3 for reference. Update your answering machine message as needed. For instance, if your business is going to be closed during holidays, update your recorded answering machine message to say so and to say when your business will reopen. Alternatively you really should consider a phone answering service for special occations. That way they still speak with a REAL person who can take a message down for you and you can deal with it at a more appropriate time. Or if you want that extra step then check out the Customer Management Service.

10) Train all staff members who answer the phone to answer the same way, including other family members if you're running a home-based business. Best way to test this is to call you business line. If they don't pass the test, go over this telephone answering tips list with them.

Interested in leaning the secrets to improve your business? It is worth your while to keep in touch and subscribe to the BSN newsletter. We will keep you updated on key concepts to excel your profits now! Upon subscription you will receive a free eBook on the secrets to improve your business management right now. If you do not receive your ebook please contact us and we will email out a pdf version to you.

We respect your privacy: We do not sell or rent our electronic mailing list to anyone at anytime for any reason. We hate spam as much as you do. You may remove yourself from the list anytime you choose with the unsubscribe link at the bottom of every eNewsletter/ eBook.

To find out more, please call us on 1300 300 977. Alternatively, complete the form on the Contact Us page and one of our consultants will call you on the next business day.